<![CDATA[Help Center]]> en-US Fri, 05 Dec 2025 04:20:53 +0000 <![CDATA[Resynchronizing your Google location]]> https://support.goodreviews.io/article/33/resynchronizing-your-google-location In this guide, we're going to walk you through the process of resynchronizing your Google location on Goodreviews, should you ever need to.

Sign into your account and go to the 'Account' settings, located at the top right corner of the page.

From the dropdown menu, select "Profile".

Click on the "change" button to modify permissions.

Screenshot-2024-01-08-at-12.20.57-pm.png

Now, we'll...

]]> https://support.goodreviews.io/article/33 Fri, 26 May 2023 05:56:56 +0000 <![CDATA[How to Reply to Google Reviews in Goodreviews]]> https://support.goodreviews.io/article/52/how-to-reply-to-google-reviews-in-goodreviews Reply to your Google reviews directly from your Goodreviews account — no switching tabs, logging into Google, or digging through your inbox. Everything you need is now in one central inbox.

This guide walks you through how the feature works, how to use it effectively, and how to manage your review workflow more efficiently.

🔍 What is the Review Inbox?

The Review...

]]> https://support.goodreviews.io/article/52 Mon, 23 Jun 2025 00:15:36 +0000 <![CDATA[Review Deterrence System Setup Guide]]> https://support.goodreviews.io/article/4/review-deterrence-system-setup-guide Welcome to this guide on managing your Invitation Settings. These settings are crucial for the success of your account as they determine how you collect reviews, display your branding, and customize your SMS and email invitations. Follow along as we walk you through the process of setting up and optimizing these important features.

Goodreviews is designed to...

]]> https://support.goodreviews.io/article/4 Tue, 11 Jan 2022 04:56:42 +0000 <![CDATA[Review Settings]]> https://support.goodreviews.io/article/28/review-settings Welcome to this guide on managing your Invitation Settings. These settings are crucial for the success of your account as they determine how you collect reviews, display your branding, and customize your SMS and email invitations. Follow along as we walk you through the process of setting up and optimizing these important features.

Goodreviews is designed to...

]]> https://support.goodreviews.io/article/28 Mon, 07 Nov 2022 06:09:28 +0000 <![CDATA[Adding Goodreviews widget to Wix website]]> https://support.goodreviews.io/article/38/adding-goodreviews-widget-to-wix-website You've made the decision to enhance your Wix website by incorporating your Goodreviews widget, but unsure of where to start? This step-by-step guide will navigate you through the whole installation process.

In order to add the widget to your Wix website, you'll need its installation code. If you don't know where to find it, please take a look at the following...

]]> https://support.goodreviews.io/article/38 Tue, 07 May 2024 01:58:13 +0000 <![CDATA[Review Rest Period: Control How Often Customers Get Review Requests]]> https://support.goodreviews.io/review-rest-period Review Rest Period is a simple but powerful feature designed to help you avoid over-communicating with customers. It controls how frequently a customer can receive review invitations, no matter how often they transact with your business.

By choosing a rest period that works for your business — from 1 to 12 months — you can keep your...

]]> https://support.goodreviews.io/article/32 Mon, 06 Mar 2023 02:36:44 +0000 <![CDATA[Xero Integration - Enhance your Google review collection process with GoodReviews and Xero integration.]]> https://support.goodreviews.io/article/48/xero-integration With this integration, you’ll be able to automatically send review invitations whenever you send an invoice or add a new contact in Xero. This means you can effortlessly collect Google reviews and enhance your online presence without any extra work.

You send an invoice. We send a review campaign. You collect Google reviews on autopilot.

Seamless. Simple. Smart.

In this guide, we will...

]]> https://support.goodreviews.io/article/48 Tue, 23 Jul 2024 14:27:42 +0000 <![CDATA[Zapier Integration]]> https://support.goodreviews.io/article/35/zapier-integration Zapier allows you to connect your Goodreviews account with thousands of apps, including Google Apps, Xero, Hubspot, Stripe and more.

How Zapier Enhances Goodreviews

With this integration, you can set up triggers to send out review invitations via SMS or Email based on specific events in other apps.

]]> https://support.goodreviews.io/article/35 Fri, 18 Aug 2023 08:21:40 +0000 <![CDATA[Square integration - In this guide, we will cover how to connect your Square Account with your Goodreviews' account.]]> https://support.goodreviews.io/article/25/square-integration Use Goodreviews and Square together to collect Google reviews effortlessly. Once connected, review invitations can be sent automatically when customers make a booking, complete a payment, or receive an invoice.

Goodreviews captures mobile numbers at checkout and prioritises SMS review requests (with email as a fallback), helping you collect more reviews with less effort.

You’ll need both a Goodreviews account and...

]]> https://support.goodreviews.io/article/25 Tue, 24 May 2022 04:20:37 +0000 <![CDATA[Stripe Integration - Connecting Stripe with Goodreviews]]> https://support.goodreviews.io/article/51/stripe-integration Goodreviews integrates directly with Stripe so you can automatically trigger review invitations when your customers are most engaged—whether that’s after a payment, an invoice, or a new subscription.


What You Can Do with the Integration

Once connected, you can set Goodreviews to automatically send review invitations based on one of three trigger events:

Trigger Type

]]> https://support.goodreviews.io/article/51 Wed, 09 Apr 2025 23:25:18 +0000 <![CDATA[What Are Pending Review Requests and How to Manage Them]]> https://support.goodreviews.io/article/50/what-are-pending-review-requests-and-how-to-manage-them If your SMS credits run out while sending review requests, Goodreviews automatically saves those unsent invites in a Pending Review Requests queue—so you don’t lose the opportunity to collect reviews later.

📍 Where to Find It

Go to:
Dashboard > Review Requests > Pending Reviews

There, you’ll see a table with:

The customer name and contact info

The method (e.g., SMS)

The original date the request...

]]> https://support.goodreviews.io/article/50 Wed, 09 Apr 2025 04:35:22 +0000 <![CDATA[SMS Credits: How to Top Up, and What Happens When You Run Out]]> https://support.goodreviews.io/article/49/sms-credits-how-to-top-up-and-what-happens-when-you-run-out SMS credits power your ability to send review invitations via text through Goodreviews. Here’s how they work and what to do if you’re running low or hit zero.

How SMS Credits Work

Your SMS credit allowance is tied to your plan:

Plan

Monthly SMS Credits

Essentials

45 SMS credits

]]> https://support.goodreviews.io/article/49 Wed, 09 Apr 2025 04:29:46 +0000 <![CDATA[Collect reviews with QR Codes]]> https://support.goodreviews.io/article/47/collect-reviews-with-qr-codes QR codes offer a versatile way to engage customers and streamline the review process across various touchpoints.

Goodreviews offers a simple and effective method to gather customer feedback through QR codes. These codes can direct customers to your review page swiftly, enhancing the visibility and feedback of your brand.

We offer two types of QR Codes:

Branded QR Code: Features your...

]]> https://support.goodreviews.io/article/47 Mon, 13 May 2024 01:59:33 +0000 <![CDATA[Understanding Floating and Inline Widgets with Goodreviews]]> https://support.goodreviews.io/article/46/understanding-floating-and-inline-widgets-with-goodreviews When integrating widgets into your website, choosing the right type and placement is crucial for enhancing user interaction and achieving desired functionalities. Goodreviews offers different types of widgets, including floating and inline styles, each serving unique purposes and suitable for various use cases.


Floating Widgets vs. Inline Widgets

Floating Widgets: Floating widgets are elements that stay visible...

]]> https://support.goodreviews.io/article/46 Tue, 07 May 2024 04:00:39 +0000 <![CDATA[How to Add a Goodreviews Widget to Your Shopify Website]]> https://support.goodreviews.io/article/45/how-to-add-a-goodreviews-widget-to-your-shopify-website Integrating the Goodreviews widget into your Shopify site can enhance customer engagement by collecting and displaying reviews. This guide will show you how to add both inline and floating widgets to specific pages or across your entire site.

Before You Start: Ensure you have the Goodreviews installation code. If you need help obtaining this, please refer to our support...

]]> https://support.goodreviews.io/article/45 Tue, 07 May 2024 03:50:33 +0000 <![CDATA[How to Add a Goodreviews Widget to Your HubSpot Website]]> https://support.goodreviews.io/article/44/how-to-add-a-goodreviews-widget-to-your-hubspot-website To integrate a Goodreviews widget into your HubSpot website, you'll need the installation code. For instructions on how to obtain this code, please refer to our support resources.

In This Article:

Adding your widget to a specific page

Adding your widget to all pages

Adding Your Widget to a Specific Page

Go to Your HubSpot Website's Backend

Log in to your HubSpot dashboard.

Click...

]]> https://support.goodreviews.io/article/44 Tue, 07 May 2024 02:39:54 +0000 <![CDATA[How to Add a Goodreviews Widget to Your Webflow Website]]> https://support.goodreviews.io/article/43/how-to-add-a-goodreviews-widget-to-your-webflow-website To integrate a Goodreviews widget into your Webflow website, you will need the installation code. For instructions on obtaining this code, please refer to our support resources.

In this Article:

Adding the widget to a specific page (e.g., home page, contact page, etc.)

Adding the widget to all pages

Adding Your Widget to a Specific Page

Go to Webflow Website Editor

Log in...

]]> https://support.goodreviews.io/article/43 Tue, 07 May 2024 02:35:06 +0000 <![CDATA[Adding a Goodreviews Widget to Your Squarespace Website]]> https://support.goodreviews.io/article/41/adding-a-goodreviews-widget-to-your-squarespace-website This guide will help you integrate the Goodreviews widget into your Squarespace website. Before you start, ensure you have your widget installation code. For help obtaining this, refer to our support resources.

Please Note: The installation methods described here are only available on the Business and Commerce plans of Squarespace. For installations on the Personal Squarespace plan, please refer...

]]> https://support.goodreviews.io/article/41 Tue, 07 May 2024 02:27:54 +0000 <![CDATA[Adding a Goodreviews Widget to Your Squarespace Website with a Personal Plan]]> https://support.goodreviews.io/article/42/adding-a-goodreviews-widget-to-your-squarespace-website-with-a-personal-plan To integrate a Goodreviews widget into your Squarespace website on a Personal plan, you will need the installation code for the widget. For guidance on obtaining this, please refer to our support resources.

Please Note: The Code Injection and Code Block features are exclusively available for Business and Commerce plans. If you are using a Business or Commerce Squarespace...

]]> https://support.goodreviews.io/article/42 Tue, 07 May 2024 02:29:31 +0000 <![CDATA[Adding Goodreviews widget to Weebly website]]> https://support.goodreviews.io/article/40/adding-goodreviews-widget-to-weebly-website Looking for instructions on how to add your Goodreviews widget to your Weebly website? This step-by-step guide will walk you through the process for a seamless integration.

In This Article:

Adding a widget to a specific page (home page, contact page, etc.)

Adding your widget to all pages

This guide provides instructions for installing both inline and floating...

]]> https://support.goodreviews.io/article/40 Tue, 07 May 2024 02:22:39 +0000 <![CDATA[Adding Goodreviews widget to your website through Google Tag Manager (GTM)]]> https://support.goodreviews.io/article/39/adding-goodreviews-widget-to-your-website-through-google-tag-manager-gtm This guide explains how to integrate a Goodreviews floating widget onto your website using Google Tag Manager (GTM). Please note that due to the constraints of GTM, inline widgets cannot be installed through this method and must be implemented directly on your specific Content Management System (CMS).

However, you can easily add a floating widget either to your entire...

]]> https://support.goodreviews.io/article/39 Tue, 07 May 2024 02:15:48 +0000 <![CDATA[Adding Goodreviews widget to WordPress website]]> https://support.goodreviews.io/article/37/adding-goodreviews-widget-to-wordpress-website To add Goodreviews widget to your WordPress website, you need its installation code. This article explains where to find it - Where to get Goodreviews widget installation code.

IN THIS ARTICLE

Adding to all pages

Adding to a specific page (home page, contact, etc.)

Please...

]]> https://support.goodreviews.io/article/37 Tue, 07 May 2024 01:39:40 +0000 <![CDATA[Monthly requests]]> https://support.goodreviews.io/article/31/monthly-requests Each month, depending on your plan, you are allotted a set amount of SMS credits for the month. You can check these limits here.

Each invitation credit represents one request to a customer and includes all follow-up efforts, regardless of the type of request.

For example:

If you send an SMS request to a customer...

]]> https://support.goodreviews.io/article/31 Mon, 06 Mar 2023 01:29:48 +0000 <![CDATA[Add a secondary account - In this article we will cover how to add an additional account]]> https://support.goodreviews.io/article/23/add-a-secondary-account Who is this article for?

Goodreviews supports multiple accounts. If you are looking at bringing another location onboard or another business this is for you.

Let's get to it 👇


Adding a new account for the first time

In order to add a new account, you must first log in to your existing account. This will become your master...

]]> https://support.goodreviews.io/article/23 Sun, 27 Feb 2022 21:48:55 +0000 <![CDATA[Cancel my plan - The following document outlines how to cancel your account, remove goodreviews access from your Google My Business and our application accessing the Google API.]]> https://support.goodreviews.io/article/12/cancel-my-plan We've partnered with Stripe Payments to host all payment details securely.

Navigate to billing

Log in to your account and click your business name in the top right-hand corner then click billing.

Screenshot-2024-01-08-at-12.13.22-pm.png

Click Go to billing button.

image.png

In the top right click "Cancel plan"
image.png

Click the "cancel plan" button

image.png

]]> https://support.goodreviews.io/article/12 Mon, 17 Jan 2022 03:04:46 +0000