“Strike while the iron is hot,” they say, and nowhere is this more applicable than when getting authentic feedback from customers. At the point of sale or point of service; that’s when customers are at their happiest, and when they’re most likely to provide you with a true reflection of your service.
That’s why we’ve launched ‘In-store Mode’ to allow businesses to capture that hyper-authentic feedback and encourage customers to share their great experiences as business reviews while they’re still fresh in their minds.
Its particularly useful for hospitality and service-based businesses, which tend to end with a face-to-face, employee/customer interaction. Keep reading for some unique ways to get reviews that your competitors will almost definitely be missing out on!
What is In-store mode?
In-store mode generates a dedicated URL and customizable web page through which businesses can kick off their ‘Get Reviews’ campaigns.
This responsive, feedback-request web page can be presented to the customer at the end of their experience via a tablet or terminal, as it’s responsive to work on any device.
The in-store mode works in tandem with your ‘Get Reviews’ campaigns to provide customers with a flexible way of leaving feedback and reviews.
Customize your In-store page design and text to match your branding and tone of voice. For a detailed overview of these settings read on at "Review request settings "
Generate an unique, white-labeled Link Campaign Link under your Review Requests section
Place this Instore-mode campaign link on the devices through which you’d like to get feedback
Customers receive an email one hour after submitting feedback, asking them to leave a review on your preferred review sites
For more detailed info on how to use In-store mode, take a look at our FAQs here:
How Can I Use In-store Mode?
Here’s a couple of key uses case for In-store Mode:
Working with an industry with face-to-face interaction at the end of the customer experience? Why not present the feedback web page to the customer via a tablet, such as an iPad?
And here’s a top tip for restaurants and hotels: if you’re serving a couple, while one of them is paying the balance or finalizing the bill, present the other with the tablet to gather their feedback. No more awkward twiddling of thumbs while the partner pays!
Perfect for: hotels, restaurants, service area businesses
If the nature of business is a little more private (in medical or law practices, for example), create a feedback station in the business entrance area to allow customers leaving the premises to leave their feedback privately but promptly.
Perfect for: dentists, doctors, chiropractors, therapists, lawyers