Stripe Integration
Connecting Stripe with Goodreviews
Goodreviews integrates directly with Stripe so you can automatically trigger review invitations when your customers are most engaged—whether that’s after a payment, an invoice, or a new subscription.
What You Can Do with the Integration
Once connected, you can set Goodreviews to automatically send review invitations based on one of three trigger events:
Trigger Type | Description |
|---|---|
Payment Received | A review request is sent when a payment is successfully completed through Stripe. Ideal for eCommerce or transactional businesses. |
Invoice Sent | Sends a review request when an invoice is issued. Perfect for consultants, agencies, and invoice-based service providers. |
Subscribed to Plan | Triggers a review request when a customer subscribes to a plan. Best for subscription-based businesses onboarding new customers. |
You can also choose to delay the invitation by 1–30 days based on your customer experience goals.
How to Connect Stripe to Goodreviews
1. Navigate to Integrations
In your Goodreviews dashboard, go to:
Sidebar > Integrations
Then click “Connect” on the Stripe integration card.
2. Authorise Goodreviews in Stripe
You’ll be taken to a Stripe screen to install the app. Stripe will show a list of permissions required by Goodreviews (all read-only) such as access to payments, invoices, and subscriptions.
Click “Install app” to proceed.
3. Choose Your Trigger Type
Once connected, you can choose when to send review invitations:
When a payment is received
When an invoice is sent
When a customer subscribes to a plan
Click your preferred trigger in the Stripe integration settings in Goodreviews.
Each trigger includes a short explanation and a recommended use case to help guide your setup.
4. (Optional) Add a Delay
You can delay the review invitation by up to 30 days after the trigger occurs. Set this delay in:
Settings > Review Timing
🛑 Need to Disconnect?
You can remove the integration at any time by clicking “Disconnect” in the integration settings.
