How to Reply to Google Reviews in Goodreviews
Reply to your Google reviews directly from your Goodreviews account — no switching tabs, logging into Google, or digging through your inbox. Everything you need is now in one central inbox.
This guide walks you through how the feature works, how to use it effectively, and how to manage your review workflow more efficiently.
🔍 What is the Review Inbox?
The Review Inbox is your central hub inside Goodreviews where you can:
See all Google reviews across all your connected business locations
Reply directly to any review
Filter reviews by location, rating, date, or response status
Dismiss reviews that don’t need a reply
Restore reviews if you change your mind
You’ll find the Review Inbox in your main navigation, or by clicking here.
💬 How to Reply to a Review
Log in to your Goodreviews dashboard
Navigate to the Review Inbox
Under the Needs Response tab, find the review you want to reply to
Click the Reply button
Type your response and click Save
Once saved, your reply is published directly to your Google Business Profile. The card will update to show your reply.
✨ You can edit your reply at any time by clicking Edit Reply in the All Reviews tab.
🗂 Tabs Explained
Your Review Inbox is organised into three tabs:
1. Needs Response
Shows all reviews without a reply. This is your to-do list.
2. All Reviews
Shows every review — including those already replied to or dismissed. You can reply or edit replies here.
3. Dismissed
Contains reviews you’ve dismissed (e.g. test reviews, spam, or feedback you’ve already addressed elsewhere). You can restore any dismissed review if you want to take action on it later.
🛠 Using Dismiss and Restore
Sometimes you’ll get reviews that don’t require a response — and that’s fine.
You can Dismiss these reviews to keep your Needs Response tab clean.
Click Dismiss under the review
The review is moved to the Dismissed tab
You’ll see a snackbar notification with the option to Undo
If you change your mind, go to the Dismissed tab and click Restore. The review will:
Move back to Needs Response if no reply has been posted
Move to All Reviews if it already has a reply
🛈 Dismiss does not delete the review. It simply hides it from your active queue.
🔎 Filters & Sorting
Use filters in the top-right corner to customise your view:
Location filter – view reviews by Google Business location
Sort by – sort by most recent, oldest, highest rating, or lowest rating
This helps you prioritise reviews that need attention, especially across multiple storefronts.
🚀 Why Replying to Reviews Matters
Replying to reviews isn’t just polite — it’s powerful:
91% of shoppers read reviews before making a purchase
Google considers review replies when ranking your business in local search
Public responses show customers you care — it builds trust before they even click through to your website
Whether the review is glowing or critical, a reply tells potential customers you’re present, responsive, and trustworthy.
🧠 Coming Soon
We’re working on even more review tools, including:
AI-generated reply suggestions
Saved reply templates
Reply performance insights
❓Need Help?
If you have questions or something doesn’t look right, reach out to our support team or email us at success@goodreviews.io.
