Help Center

Collect a review from a single customer


In this guide, we will cover how to request a review from an individual customer.

A few things before we dive in


All emails sent out will first go through our deduplication process.

Without getting too technical, this means that a customer who has received a review request before won’t receive another.

This means you don’t have to worry if you’ve accidentally included the same email twice or have sent them a review request before.

Follow-up Sequence

All email campaigns have a built-in email follow-up sequence. If your customer does not open their first review request within 7-days, they will receive a follow-up review request. We do this to increase the likelihood that you receive reviews.

Email Settings

This guide does not cover your email setup, setting your scores, customizing your email or logo. If you have not set this up please read our Review request settings.

Let’s get to it 👇

Log in to your goodreviews account and navigate to Review Requests > Get reviews > Single customer


From there:

  1. Enter your customers' First name

  2. Enter their email

  3. Check the permission boxes

  4. Click Send Request button


You’ve now successfully sent your review request. ✅