Collect a review from a single customer
In this guide, we will cover how to request a review from an individual customer.
A few things before we dive in
All emails sent out will first go through our deduplication process.
Without getting too technical, this means that a customer who has received a review request before won’t receive another.
This means you don’t have to worry if you’ve accidentally included the same email twice or have sent them a review request before.
All email campaigns have a built-in email follow-up sequence. If your customer does not open their first review request within 7-days, they will receive a follow-up review request. We do this to increase the likelihood that you receive reviews.
This guide does not cover your email setup, setting your scores, customizing your email or logo. If you have not set this up please read our Review request settings.
Let’s get to it 👇
Log in to your goodreviews account and navigate to Review Requests > Get reviews > Single customer
Enter your customers' First name
Enter their email
Check the permission boxes
Click Send Request button
You’ve now successfully sent your review request. ✅