What Are Pending Review Requests and How to Manage Them

If your SMS credits run out while sending review requests, Goodreviews automatically saves those unsent invites in a Pending Review Requests queue—so you don’t lose the opportunity to collect reviews later.

📍 Where to Find It

Go to:
Dashboard > Review Requests > Pending Reviews

There, you’ll see a table with:

• The customer name and contact info

• The method (e.g., SMS)

• The original date the request was meant to be sent

• The message content
  

✅ What You Can Do

Once you top up your SMS credits or upgrade your plan, you can:

• Bulk Resend all pending review requests

• Individually resend or dismiss queued invites

• Filter, sort or search through the list

This gives you full control over how and when you follow up with those customers.

🔄 When Does It Refill?

Pending requests become sendable as soon as:

• Your next billing cycle starts and your SMS credits refresh

• OR you purchase top-up SMS credits

• OR you upgrade your plan (which gives you a full new credit allotment immediately)
  

💡 Tip:

To avoid pending requests altogether, you can monitor your SMS credit balance at the bottom of your dashboard and through automated alerts when you're running low.