Review Rest Period: Control How Often Customers Get Review Requests

The Review Rest Period is a simple but powerful feature designed to help you avoid over-communicating with customers. It controls how frequently a customer can receive review invitations, no matter how often they transact with your business.

By choosing a rest period that works for your business — from 1 to 12 months — you can keep your review strategy respectful, effective, and customer-friendly.

🧠 What is the Review Rest Period?

The Review Rest Period is a safeguard that prevents the same customer from receiving multiple review invitations within a selected timeframe.

It ensures that regular or repeat customers don’t get overwhelmed, even if they’re added again via integrations like Square, ARR, or manual uploads.

⚙️ How It Works

Rolling delay: Once a review invite is sent to a customer, they won’t receive another until the rest period has passed.
Your choice of timing: You choose the delay — from 1 to 12 months — based on what makes sense for your customer lifecycle.
Purchase resets the clock: If the customer transacts again within the rest period, the delay resets based on the new transaction date.

🔁 Example

A customer receives an invite on December 13 with a 6-month rest period.
They’re not eligible for another invite until June 13.
If they make a new purchase on February 1, the clock resets — they become eligible again on August 1.

✅ Benefits

Avoids spamming your loyal customers
Prevents duplicates from manual or integration-based resends
Respects the inbox while still giving you regular review flow
Works across all integrations (Square, ARR, Multi-send, etc.)

🔧 How to Adjust Your Review Rest Period

Go to Review Requests > Settings
Scroll to Step 10: Set your Review Rest Period
Choose a delay from 1 to 12 months in the dropdown
Click Save & Exit

That’s it — we’ll handle the logic in the background to ensure your customers don’t receive too many review invitations.

Need Help?

If you have questions or want to explore best practices for your business type, contact our support team .